Ontario Mazda takes 4-8 weeks to "approve" a rust repair under warranty?

[SKY]

I have a 07 MS3 and the spot just under the rear wiper is rusted, I took it to a Mazda dealership for a rust repair, they said the adjuster will take photos of it and send it to get approval to fix. After 3-4 weeks, no news and I called back, they said it takes 4-8 weeks to get the approval. Is a repair under warranty, why do they have to wait that long??? and the lady bluff me and said it could takes up to 12 months.



Not impress about the service from Mazda. Anyone can chime in rather it really takes that long to get a rust fix approval under warranty???? To me, this is a total BS!

[pro5dippin]

I have a 07 MS3 and the spot just under the rear wiper is rusted, I took it to a Mazda dealership for a rust repair, they said the adjuster will take photos of it and send it to get approval to fix. After 3-4 weeks, no news and I called back, they said it takes 4-8 weeks to get the approval. Is a repair under warranty, why do they have to wait that long??? and the lady bluff me and said it could takes up to 12 months.



Not impress about the service from Mazda. Anyone can chime in rather it really takes that long to get a rust fix approval under warranty???? To me, this is a total BS!

It does take time to have it approved but I personally would wait until the last couple months of surface and perforation warranty thenhave it done..... Nothing like rust creeping back up and mazda denying the second claim

[CrazyCaker]

Enjoy your Mazda, its reasons like this I will never buy another one! Just be glad that's all the rust you have so far, it could be worse given its been a whole 3 yrs....

[SKY]

Why it takes that long to get approve? The car is under warranty until September, but I still have extended rust proof anyway. If the car is rusted out, fix it....why need to wait 4-8 weeks?? or up to 12 month.

I will return lease the car in 13 months....and no, I didnt purchase the extended rust proof myself, it makes no sense cos the car is leased, and also imagine you paid the extended warranty and they take forever to honor your warranty...

[The Destroyer]

If you don't want rust don't buy a Mazda lol. I had rust under warranty and they refused to fix it years back.

I'm not impressed with Mazda's service and warranty coverage myself so the P5 will continue to rust away and I'll likely not be giving any of my hard earned money to Mazda for my next ride unless they manage to use higher quality metal or smarten up on the warranty front which is highly unlikely.

[SKY]

^ Good that the car is leased, next year I will just return it with the rust if they don't fix it. But it is certinaly not an eye candy to see a rust spot on your car.

[dead_cactus]

I'd me more pissed that my 3 year old car was already rusting.

[SKY]

I'd me more pissed that my 3 year old car was already rusting.

It rusted quicker than my MP3 and the MP3 was in Montreal, QC when I'm driving it there and park it outdoor every day and night in winter....:mad:

[vtec-this]

and yet my mazdaspeed pro that has never had any anti rust treatment, and gets driven daily throughout every winter pretty much everyday through the worst weather the gta has to offer with over 200,000KM is just now starting to get a speck of rust here and there after being 7 years old.

wtf do you people do, pour salt on your cars or something? i wash mine once a week in winter at the touchless wash thats its.

[dead_cactus]

I've seen quite a few Mazda 3's with rust so your not the only one. Seems like they're rusting faster than the Protege's did. Should of kept your MP3 :lol:

[TheMAN]

and yet my mazdaspeed pro that has never had any anti rust treatment, and gets driven daily throughout every winter pretty much everyday through the worst weather the gta has to offer with over 200,000KM is just now starting to get a speck of rust here and there after being 7 years old.

wtf do you people do, pour salt on your cars or something? i wash mine once a week in winter at the touchless wash thats its.
mazda keeps cheaping out their cars, there's your answer

you think that cheaping out the 03 proteges was enough, but they had to go further... thank you ford!

[CrazyCaker]

mazda keeps cheaping out their cars, there's your answer

you think that cheaping out the 03 proteges was enough, but they had to go further... thank you ford!

I love how you would rather blame Ford then Mazda's shitty business decisions. They have no one to blame but themselves. I don't see a single Ford rusting in the age bracket that Mazdas start to. Maybe it was a plan all along by Ford to sell Mazda shit, why else would they sell most of their interest in them? Mazda has taken a turn for the worse and you just can't deal with it.

[SKY]

When I sold my MP3, it started to rust already on the driver and passenger doors, and got some mechanic issue as well (buyer is aware of that).

Is not the end of the world to have minor rust on a 3 years old car, is the service level that piss me off. 4-8 weeks....wow...and she started bluffing me that it may takes up to 12 months.

[pro5dippin]

When I sold my MP3, it started to rust already on the driver and passenger doors, and got some mechanic issue as well (buyer is aware of that).

Is not the end of the world to have minor rust on a 3 years old car, is the service level that piss me off. 4-8 weeks....wow...and she started bluffing me that it may takes up to 12 months.

She's not bluffing it could take up to 12 months to fill a claim also.....as per mci claims department a rental is not covered during the repair time so you will be carless unless you rent

[SKY]

Eitherway, is not a good way to tell your client like that. She must be annoyed, cos I called last week and then today I called again and it looks like she want to tell me stfu, it can take up to 12 months, so wait.

Service? where?
I just talked to someone from another Mazda dealership and they said that it takes 3-4 weeks, but not 4-8 for sure....told me to talk to the Service Manager. It's already 3-4 weeks since they took pictures of my car to submit it.

[pro5dippin]

Eitherway, is not a good way to tell your client like that. She must be annoyed, cos I called last week and then today I called again and it looks like she want to tell me stfu, it can take up to 12 months, so wait.

Service? where?
I just talked to someone from another Mazda dealership and they said that it takes 3-4 weeks, but not 4-8 for sure....told me to talk to the Service Manager. It's already 3-4 weeks since they took pictures of my car to submit it.
Sorry man I didn't read deep enuff if you have alreadyhad photos documented the 2 MAYBE 3 weeks at the most.

[cruisinblackp5]

You talked to another service dept and they told you q quarter of the time, maybe go to them instead.

[Andre Diego]

Enjoy your Mazda, its reasons like this I will never buy another one! Just be glad that's all the rust you have so far, it could be worse given its been a whole 3 yrs....


I am with you man, I will never buy a Mazda again too.

[iJay]

As others have said rust and cheap quality is another reason I opted for another brand. Ill admit I lvoed my P5 and to this day I have great memories of her. But got damn the rust was retarded, rust proofed and washed at least once a week year round and it just still kept comming.

The P5 is a great "starter car" but past that I wouldnt brag. Unless of course you have/had a speaker under the hood.

[kevcol74]

The dealership you went to is the problem here for getting the warranty done. I took my 04 3 in for pics, was approved a week later, work was done a week after that. 2 weeks from pics to repaired.

[SKY]

You talked to another service dept and they told you q quarter of the time, maybe go to them instead.

The one said 4-8 weeks,
the other one said 3-4 weeks, but I already wait 3-4 weeks, Should I go to the other one and re-start to wait 3-4 weeks? :rolleyes:

[typhoonk]

Yes. Go to the other dealership for better service and the actual repair


then file a complaint to mazda head office, and the better business board.



I bet they haven't even sent in your claim yet. Probably waiting til you have no warrany left.................

[dead_cactus]

Should go to DWM, worth the drive.

[kuhl]

thats mazda service, i was never impressed with their srvice when i had my mazda and even with my gf's mazda3. anything under warranty they dont make it hassle free, they get fking annoying

[cruisinblackp5]

Had a bitch of a time getting warranty service @ Markham Mazda. Went to DWM for anything I needed after that. Never needed much but DWM always helped with everything. I forget, what dealer did you go to?

[SKY]

Ontario Mazda.

I went there to get a 02 sensor replaces under warranty done before, MAF was on and off, went there for the first time, the couldn't scan anything wrong, go back 2 weeks later, they said they will order a new 02 sensor, and get it done at the 3rd visit......not the fastest service, but at least it got it done.

4-8 weeks to get a rust proof warranty authorized, this is insane.

[Mike_Moss]

In my experience, Ontario Mazda (parts and service; never dealt with sales) is the worst Mazda dealer in the GTA.

[SKY]

Just spoke to the General Manager and he followed up with me. An hr later, the service lady call me back, said it really takes 4-8 week. I replied I asked other dealership and they told me about 2 weeks only. She said that depends how many claims they send it and anyhow she get the news for me.....that the claim got authorized (Iwhy they wouldn't anyway??), and they contacted the body shop, the owner is on vacation, need to get back to me, but assume it will be AT THE END OF THE MONTH?!!! so another half month of wait?!?!!

Not only that, the said the body shop needs my car for 3-4 days and I will need to pay for a rental for $30 +tx a day if I need it, I ask for loaner, there is none offered she said.

So bascially, I need to pay maybe 120+tx for a rental if I want to get this fix....
I need my car to work everyday and I have no one that I can borrow a car from for 3-4 days. =P

Does all Mazda Dealer not offered loaner if repair is performed under warranty?

[thekid]

^ Loaners are a feature of purchasing MAP (IIRC). Basically you have to by the extra coverage from Mazda in order to be guarunteed loaners. I'm pretty sure with regards to the loaner you'll get the same story everywhere.

[SKY]

My car is still within the 36/80 factory warranty and MAP should cover it.

[Azi]

Even if you are within 38/80, you wont get a rental. If a dealer does give out a rental, normally its on their own dime.

Also because MAP does not cover body work, they may not cover a rental.

[SKY]

^ That really sucks.....I cant afford losing 3-4 days without a car or want to pay 150-200$ for a car rental....

Will they nail me if I return my car with a small rust spot at the end of the lease?

[Azi]

check your lease agreement. they do have guidelines.

[Thanu31]

go to a different dealer,
Agincourt mazda and MOT give rentals if you have MAP.

And rust is not your fault, so you wont get nailed upon return of lease.

[SKY]

go to a different dealer,
Agincourt mazda and MOT give rentals if you have MAP.

And rust is not your fault, so you wont get nailed upon return of lease.

I contacted QEW Mazda and they seems much more reasonable and quicker service then Ontario Mazda, I'm driving to the body shop assigned by QEW Mazda to a quick inspection tomorrow, QEW is willing to provided a loaner vehicle while the car is at the shop too.

I will get this updated later.

[thekid]

Did you buy MAP? It's not part of the standard warranty, even within 36month/80k, MAP is an add-on that you have to purchase.

[SKY]

Yes, I have MAP add on. Paid around $600 on for it. (not me, but the first leasee did and transferred to me)

[Cool_Steve]

These Mazdas from the 2000s sure like to rust. As the months keep passing I'm seeing some real rot on third gen Proteges, P5's, MPV's, and stuff just starting on 3's and 5's. I have yet to see a 6 with rust. Its more than ever evident to me that these newer Mazdas have lousy quality control and rust prematurely. My 1st gen Protege and 20 year old 929 have no where near have as much rust as the 6-10 year old Mazdas I see these days. My doors are clean, and what little rust I have isn't spreading like wildfire.

I bet anything Mazda 2's will have the same issue in years to come, I'd be surprised if they didn't.

As for dealers, Kieswetter and North Waterloo are pretty dinky operations. No real good dealerships around here, imo.

[Mike_Moss]

These Mazdas from the 2000s sure like to rust. As the months keep passing I'm seeing some real rot on third gen Proteges, P5's, MPV's, and stuff just starting on 3's and 5's. I have yet to see a 6 with rust. Its more than ever evident to me that these newer Mazdas have lousy quality control and rust prematurely. My 1st gen Protege and 20 year old 929 have no where near have as much rust as the 6-10 year old Mazdas I see these days. My doors are clean, and what little rust I have isn't spreading like wildfire.

I bet anything Mazda 2's will have the same issue in years to come, I'd be surprised if they didn't.

As for dealers, Kieswetter and North Waterloo are pretty dinky operations. No real good dealerships around here, imo.

Just like our first generation Protege's are clean, there are some clean third generation Protege's that are clean.

There are always going to be a few excellent condition and many rust-prone vehicles. It is part of our climate.

[SKY]

All my 3 Mazda has rust.

1. I bought a 10 years old 1994 MX6...and it has little rust at the bottom door panel, then the winter after, it splitted out to the whole bottom panel of the door, both driver and passengers side, then the key hole at the trunk...rusted out and also splitting out.

2. The 01 MP3 was a bit better, I keep doing rust proof almost every year, but at the last 2 years of my ownership, 07-08...again, the bottom driver door panel start to rust out...

3. 07 Speed3....there is rust already at the hatch just under the rear wiper...nothing major, but I know if I going leave it like that, it gonan spilt to the whole hatch soon.

*Admin pls change the title to Ontario Mazda instead of Mazda...I think it is not fair to say Mazda takes that long, but only a particular dealership works like a turtle.

[Mike_Moss]

Fact is, the majority of the cars in Eastern Canada you will see on the road 5+ years old will have rust on them. Whether it is subframe rot or something visible on the body panels.

There are cleaner examples of vehicles (preserved by either diligence or chance) and there are rusty examples of vehicles.

Unfortunately, due to the fact that people complain more than they praise, you won't find many "my car is so rust-free!" posts. (Not saying there is anything wrong with this post, poor service shouldn't be accepted!)

[TheMAN]

I love how you would rather blame Ford then Mazda's shitty business decisions. They have no one to blame but themselves. I don't see a single Ford rusting in the age bracket that Mazdas start to. Maybe it was a plan all along by Ford to sell Mazda shit, why else would they sell most of their interest in them? Mazda has taken a turn for the worse and you just can't deal with it.
ford had a controlling interest in mazda during the whole development process of ALL of the currently sold mazdas and the previous generation (within the past decade)

explain to me how the cars aren't cheaped out with a whole bunch of FOMOCO parts under the hood, and suspension pieces... what about the paper thin carpet and sheet metal they use now? are you saying broken motor mounts, timing chain issues, suspension noise issues, etc aren't ford problems but mazda problems? they're mostly ford designs, and half the ford parts IMPORTED into japan by mazda for assembly.... there's also many times more TSBs and recalls for the 3 than there EVER was for proteges... combined all 3 generations of proteges, almost equal to about how many TSBs there are for the 1st gen 3 alone... and the scary thing is, there's STILL new TSBs coming out for the 1st gen 3s, whereas there was hardly anything a year or more after the last protege was made/sold

people demand cars that look better inside and out... they don't care what's exactly under the hood... so what else can mazda do in order to stay competitive in north america since most of their cars are built in japan? cut costs... and that's something that ford taught/told them to do ever since mazda got bought out in the mid 90s

hell, speaking of mid 90s... let's look back at the GE 626 (93-97).. what a big fiasco that was... all this riffraff you hear from people saying "mazdas are unreliable"? mostly came from that car (because of their craptastic FORD trannys)! ford demanded that the production costs be low, and ford demanded parts/design sharing (more so now than there ever was)... and every president of mazda since the 90s till a few years ago were all executives from ford... how can ford not be blamed? is it ultimately mazda's fault? sure... they got themselves into the hole with shitty business decisions years before then and finally went to epic fail in the early 90s... but ford plays a big part of the blame on mazda reliability issues since then... you can't deny many of mazda car problems stem from ford parts or production methods especially when you compare to pure old school mazda cars (such as the any generation of "familia", or the *real* B-series trucks from 93 and older)

so why has honda and toyota been very successful? because they didn't have external influences for starters


being a ford fanboy doesn't change what has been done
do I hate ford? no... but am I jaded at american car companies and their business practices? hell yeah I am
I blame GM even more for royally ***king up suzuki and isuzu... isuzu cars no longer exist because of the stupid shit GM did (and isuzus were solid cars until GM got them to cheap out), and suzukis are basically daewoos now instead of anything interesting

[Cool_Steve]

Just like our first generation Protege's are clean, there are some clean third generation Protege's that are clean.

There are always going to be a few excellent condition and many rust-prone vehicles. It is part of our climate.

IMO, the newer Mazda's seem to be rusting faster. When it starts, it really moves.

I have detailed four 2008 Ford Escapes over the past several months that have come into our shop. Every single one had rust bubbles/small bits of visible rust showing on the inner lip of the tailgate. Didn't matter if the k's were high or low. I know we have salty winters, but there is no excuse for rust to already be starting on a two year old vehicle. That is poor quality.

[Mike_Moss]

IMO, the newer Mazda's seem to be rusting faster. When it starts, it really moves.

I have detailed four 2008 Ford Escapes over the past several months that have come into our shop. Every single one had rust bubbles/small bits of visible rust showing on the inner lip of the tailgate. Didn't matter if the k's were high or low. I know we have salty winters, but there is no excuse for rust to already be starting on a two year old vehicle. That is poor quality.

Can't speak for the Escape. But I think we can both agree that I can speak for the Protege's.

[kevcol74]

IMO, the newer Mazda's seem to be rusting faster. When it starts, it really moves.

I have detailed four 2008 Ford Escapes over the past several months that have come into our shop. Every single one had rust bubbles/small bits of visible rust showing on the inner lip of the tailgate. Didn't matter if the k's were high or low. I know we have salty winters, but there is no excuse for rust to already be starting on a two year old vehicle. That is poor quality.

Funny how my 2006 Escape has absoltely no rust anywhere. Yet my brother's 2002 Tribute's tailgate was rusty as hell! Fixed now, but that just got done last week! lol

[Mike_Moss]

Funny how my 2006 Escape has absoltely no rust anywhere. Yet my brother's 2002 Trubute's tailgate was rusty as hell! Fixed now, bu that just got done last week! lol

Exactly!

[P5 Rally]

off topic...my mother has a 98 VW jetta, and it just started to rust this winter on the trunk...VW has great metal...thats about it!

[SKY]

Just an update.

Pass by the authorized bodyshop from QEW Mazda to have the photos taken and inspected the rust last Thursday Morning.

Today (Monday), the body shop called and said approval is done and arranged to have an appointement for next Monday for repair.

Compare to Ontario Mazda that I need to wait 1 month (compare to 2 business days) and 2-3 weeks for the body shop appointment (compare to 5 business day), and the most important is they will arrange to get me a rental for free while my car is at the shop (which Ontario Mazda is not willing to offer, the service manager denied it!!!!)

[slowbird]

Skip the service manager....complain to the manager of the entire dealership.

Tell him your experiences and how this other dealership is taking care of you.

Tell him that his service team have lost him your business, and the business of all your friends and family.

It's crazy how much these Mazdas rust.....and it has nothing to do with Ford. :(

[SKY]

I did talked to the General Manager and he said will get back to me, then the Service Manager called me and turn me down for the loaner car.

I will wait my issued to settle and solve from QEW, then I will make a feedback for all that!

[SKY]

For those who care, I just got my car back yesterday from an authorized body shop from QEW Mazda.

It actually took them a week (including the labour day holiday) to have the car ready, I was driving a 2010 Mazda 3 sedan as free rental for that week. I was told that it will take 2 business days, but end up longer.

Anyway, car is back, rust is gone. I'm happy.

Thumbs up to QEW Mazda.....and I will never walk in Ontario Mazda ever again!

[991.8l]

^ I'm amazed how many Mazda 3s have rust already. I was filling up gas the other day.. fairly new Mazda 3 sedan was next to me.. bubble of rust forming on the tire well already. My 99 has less rust. :p